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Activities between Nov. 15, 2024, 7:45 p.m. and Nov. 22, 2024, 7:45 p.m. in: Benin.

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authID Integrates with Zendesk to Offer Enhanced Account Security and User Experiences, Designed to Humanize Contact Center Interactions

Document Date: Nov. 22, 2024, 1 p.m. / Source: GlobeNewswire
Activity Class: PartnershipActivity
Partnership:

authID / Industry: Biometric And Identity Solutions Provider, Identity-Management
Zendesk / Industry: Cloud Services, Crm (Customer Relationship Management) Software and 6 more
Zendesk / Industry: Cloud Services, Crm (Customer Relationship Management) Software and 6 more
authID / Industry: Biometric And Identity Solutions Provider, Identity-Management

Document Extract: authID has worked with Zendesk to combine its highly accurate and fast identity verification and authentication solutions with Zendesk's contact center solution to reduce ATO fraud while maintaining a human connection. Benefits of the authID integration with Zendesk include: Increased Account Security: Eliminates reliance on outdated security questions or PINs, which are vulnerable to social engineering and can frustrate customers. Eliminates reliance on outdated security questions or PINs, which are vulnerable to social engineering and can frustrate customers. Accelerated Authentication: Fast, secure, customer identity verification in less than a second.
Document Source: https://www.globenewswire.com/news-release/2024/11/22/2985924/0/en/authID-Integrates-with-Zendesk-to-Offer-Enhanced-Account-Security-and-User-Experiences-Designed-to-Humanize-Contact-Center-Interactions.html (archive.org page / archive.org listing)

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