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Activities between Nov. 16, 2024, 12:16 a.m. and Nov. 23, 2024, 12:16 a.m. from: Crm (Customer Relationship Management) Software.

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SugarCRM Announces Sugar Sell and Sugar Market Now Available in AWS Marketplace

Document Date: Nov. 19, 2024, 1 p.m. / Source: Business Wire
Activity Class: PartnershipActivity
Partnership: Document Extract: Customers can now streamline the purchase of Sugar Sell Essentials, Sugar Sell Standard, Sugar Sell Advanced, Sugar Sell Premier, Sugar Market, Sugar Serve, and other SugarCRM solutions within their AWS Marketplace account. " We are pleased to announce the expansion of our collaboration with SugarCRM, a leader in intelligent CRM solutions ," said Allison Johnson, AMER Scale Partners, AWS. " Building on our successful collaboration in deploying SugarCRM's solutions on the AWS cloud, SugarCRM's advanced CRM tools are now available on AWS Marketplace, greatly enhancing accessibility for our global customer base. As we continue to innovate alongside SugarCRM, this partnership exemplifies our dedication to providing best-in-class technologies to better meet our clients' evolving needs ." Purchasing Sugar solutions in AWS Marketplace allows customers to take advantage of cost savings and benefits such as flexible pricing options, standardized license terms, improved vendor onboarding, and consolidated billing and procurement management.
Document Source: https://www.businesswire.com/news/home/20241119574421/en/SugarCRM-Announces-Sugar-Sell-and-Sugar-Market-Now-Available-in-AWS-Marketplace (archive.org page / archive.org listing)


SugarCRM Announces Sugar Sell and Sugar Market Now Available in AWS Marketplace

Document Date: Nov. 19, 2024, 1 p.m. / Source: Business Wire
Activity Class: PartnershipActivity
Partnership: Document Extract: Together, these solutions break down the silos that often exist within a business, ensuring a cohesive and efficient approach to customer relationship management and customer success. Customers can now streamline the purchase of Sugar Sell Essentials, Sugar Sell Standard, Sugar Sell Advanced, Sugar Sell Premier, Sugar Market, Sugar Serve, and other SugarCRM solutions within their AWS Marketplace account. " We are pleased to announce the expansion of our collaboration with SugarCRM, a leader in intelligent CRM solutions ," said Allison Johnson, AMER Scale Partners, AWS. " Building on our successful collaboration in deploying SugarCRM's solutions on the AWS cloud, SugarCRM's advanced CRM tools are now available on AWS Marketplace, greatly enhancing accessibility for our global customer base. As we continue to innovate alongside SugarCRM, this partnership exemplifies our dedication to providing best-in-class technologies to better meet our clients' evolving needs ."
Document Source: https://www.businesswire.com/news/home/20241119574421/en/SugarCRM-Announces-Sugar-Sell-and-Sugar-Market-Now-Available-in-AWS-Marketplace (archive.org page / archive.org listing)


authID Integrates with Zendesk to Offer Enhanced Account Security and User Experiences, Designed to Humanize Contact Center Interactions

Document Date: Nov. 22, 2024, 1 p.m. / Source: GlobeNewswire
Activity Class: PartnershipActivity
Partnership: Document Extract: authID has worked with Zendesk to combine its highly accurate and fast identity verification and authentication solutions with Zendesk's contact center solution to reduce ATO fraud while maintaining a human connection. Benefits of the authID integration with Zendesk include: Increased Account Security: Eliminates reliance on outdated security questions or PINs, which are vulnerable to social engineering and can frustrate customers. Eliminates reliance on outdated security questions or PINs, which are vulnerable to social engineering and can frustrate customers. Accelerated Authentication: Fast, secure, customer identity verification in less than a second.
Document Source: https://www.globenewswire.com/news-release/2024/11/22/2985924/0/en/authID-Integrates-with-Zendesk-to-Offer-Enhanced-Account-Security-and-User-Experiences-Designed-to-Humanize-Contact-Center-Interactions.html (archive.org page / archive.org listing)


Randstad Digital launches Salesforce Novelty Hub

Document Date: Nov. 20, 2024, 2:30 p.m. / Source: PR Newswire
Activity Class: PartnershipActivity / Region: Kingdom of the Netherlands
Partnership: Document Extract: Randstad Digital launches Salesforce Novelty Hub. New capability targets Global Capability Centers (GCC) through innovation and excellence. DIEMEN, Netherlands, Nov. 20, 2024 /PRNewswire/ - Randstad Digital today announced it has collaborated with Salesforce to launch the Salesforce Novelty Hub. This innovative capability addresses the top challenges of Global Capability Centers (GCCs) by presenting a clear roadmap to establish a Salesforce Center of Excellence (COE) . Organizations face significant challenges in today's competitive landscape - limited access to a global talent pool for niche skills, inability to scale operations globally, longer time to market for new services and products due to fragmented processes, and lack of standardized processes and templates leading to inconsistencies in service delivery.
Document Source: https://www.prnewswire.com/news-releases/randstad-digital-launches-salesforce-novelty-hub-302311586.html (archive.org page / archive.org listing)


Front Acquires AI-powered Voice-of-Customer Platform, Idiomatic, to Unlock Insights in Customer Conversations

Document Date: Nov. 19, 2024, 2 p.m. / Source: Business Wire
Activity Class: CorporateFinanceActivity / Type: Acquisition
Buyer: Target: Document Extract: Front, the industry-leading AI-powered customer service platform built for collaboration, today announced the acquisition of Idiomatic, a pioneering AI-powered voice-of-customer (VoC) intelligence platform previously used by some of the world's most customer-centric brands, including Hubspot, Instacart, Slack, and Pinterest.
Document Source: https://www.businesswire.com/news/home/20241119246220/en/Front-Acquires-AI-powered-Voice-of-Customer-Platform-Idiomatic-to-Unlock-Insights-in-Customer-Conversations (archive.org page / archive.org listing)

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