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Activities between Nov. 16, 2024, 12:26 a.m. and Nov. 23, 2024, 12:26 a.m. from: Voice Marketing Software.

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SoundHound's Conversational AI Agents Drive Nearly 20% Productivity Increase at Apivia Courtage Contact Centers

Document Date: Nov. 21, 2024, 2 p.m. / Source: Business Wire
Activity Class: PartnershipActivity / Region: Santa Clara
Partnership: Document Extract: SANTA CLARA, Calif.- (BUSINESS WIRE) -SoundHound AI, Inc. (Nasdaq: SOUN) , a global leader in voice artificial intelligence, and Apivia Courtage, part of AEMA Group, one of the world's largest mutual and cooperative insurers, today announced that their partnership to deploy conversational AI agents has reached a milestone. In just under a year, SoundHound's Amelia AI Agents have supported Apivia Courtage in handling over 100,000 customer calls and reducing the number of inbound queries handled directly by the French wholesale broker's customer relations team by nearly 20 %. First launched in January 2023, the aim of the partnership was to introduce advanced AI agents to improve customer service while bringing innovation and critical support to Apivia Courtage's existing customer service employees. The insurance group chose the Amelia AI platform (since acquired by SoundHound AI) due to its maturity in the enterprise space and the company's demonstrated ability to build a long term relationship with corporate partners. Throughout 2024, Amelia conversational AI Agents have been successful in helping to field thousands of calls on topics related to medical expense reimbursement ​​and information on insurance guarantee levels.
Document Source: https://www.businesswire.com/news/home/20241121292929/en/SoundHound%25E2%2580%2599s-Conversational-AI-Agents-Drive-Nearly-20-Productivity-Increase-at-Apivia-Courtage-Contact-Centers (archive.org page / archive.org listing)


NUWAVE Launches Partnership with Clerk Chat for Business Text Messaging with Multi-UC Features

Document Date: Nov. 19, 2024, 3:11 p.m. / Source: Business Wire
Activity Class: PartnershipActivity
Partnership: Document Extract: NUWAVE Launches Partnership with Clerk Chat for Business Text Messaging with Multi-UC Features. NUWAVE Communications, a leading provider of cutting-edge communication solutions, is excited to announce the launch of its Business Text Messaging service, in partnership with Clerk Chat. This innovative feature integrates SMS, MMS, and WhatsApp messaging within popular platforms like Webex, Microsoft Teams, and Zoom, transforming how businesses engage with their customers across multiple channels. Through iPILOT, NUWAVE partners can empower their customers to optimize communication strategies, offering seamless multi-channel engagement. " We recognize that Carriers and Partners need to enable their customers on Multi-UC platforms with SMS messaging ," said David Spears, Chief Product Officer of NUWAVE.
Document Source: https://www.businesswire.com/news/home/20241119884654/en/NUWAVE-Launches-Partnership-with-Clerk-Chat-for-Business-Text-Messaging-with-Multi-UC-Features (archive.org page / archive.org listing)

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