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Activities between Nov. 15, 2024, 7:53 p.m. and Nov. 22, 2024, 7:53 p.m.
from: Customer Engagement Solutions.
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Document Date: Nov. 22, 2024, 1 p.m. / Source: GlobeNewswire
Activity Class: PartnershipActivity
Partnership:
- authID
/ Industry: Biometric And Identity Solutions Provider, Identity-Management
- Zendesk
/ Industry: Cloud Services, Crm (Customer Relationship Management) Software and 6 more
- Zendesk
/ Industry: Cloud Services, Crm (Customer Relationship Management) Software and 6 more
- authID
/ Industry: Biometric And Identity Solutions Provider, Identity-Management
Document Extract: authID has worked with Zendesk to combine its highly accurate and fast identity verification and authentication solutions with Zendesk's contact center solution to reduce ATO fraud while maintaining a human connection. Benefits of the authID integration with Zendesk include: Increased Account Security: Eliminates reliance on outdated security questions or PINs, which are vulnerable to social engineering and can frustrate customers. Eliminates reliance on outdated security questions or PINs, which are vulnerable to social engineering and can frustrate customers. Accelerated Authentication: Fast, secure, customer identity verification in less than a second.
Document Source: https://www.globenewswire.com/news-release/2024/11/22/2985924/0/en/authID-Integrates-with-Zendesk-to-Offer-Enhanced-Account-Security-and-User-Experiences-Designed-to-Humanize-Contact-Center-Interactions.html
(archive.org page /
archive.org listing)
Document Date: Nov. 19, 2024, 3 p.m. / Source: Business Wire
Activity Class: CorporateFinanceActivity
/ Type: Acquisition
Vendor:
Target:
Document Extract: Message Broadcast, a leading provider of customer engagement software for the electric utility industry, has acquired the utilities business from West Technology Group's CX360 division ("West Utilities") .
Document Source: https://www.businesswire.com/news/home/20241119360286/en/Message-Broadcast-Acquires-West%25E2%2580%2599s-Utilities-Business
(archive.org page /
archive.org listing)
Document Date: Nov. 19, 2024, 3 p.m. / Source: Business Wire
Activity Class: CorporateFinanceActivity
/ Type: Acquisition
Vendor:
Buyer:
- Message Broadcast
/ Industry: Customer Engagement Solutions, Electric Utility Business
Target:
- AGENT511
/ Industry: Customer Engagement Solutions
Document Extract: Message Broadcast, a leading provider of customer engagement software for the electric utility industry, has acquired the utilities business from West Technology Group's CX360 division ("West Utilities") .
Document Source: https://www.businesswire.com/news/home/20241119360286/en/Message-Broadcast-Acquires-West%25E2%2580%2599s-Utilities-Business
(archive.org page /
archive.org listing)
Document Date: Nov. 19, 2024, 3 p.m. / Source: Business Wire
Activity Class: CorporateFinanceActivity
/ Type: Acquisition
/ Region: United States
Vendor:
- Message Broadcast
/ Industry: Customer Engagement Solutions, Electric Utility Business
Buyer:
- Message Broadcast
/ Industry: Customer Engagement Solutions, Electric Utility Business
Document Extract: Message Broadcast Acquires West's Utilities Business.
Document Source: https://www.businesswire.com/news/home/20241119360286/en/Message-Broadcast-Acquires-West%25E2%2580%2599s-Utilities-Business
(archive.org page /
archive.org listing)
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